Customer Service
Regular Hours:
(128 East 91st St)
Monday & Tuesday: CLOSED
Wednesday - Saturday: 11:30AM-7:30PM EST
Phone: 212.722.7282
By E-Mail:
Customer Service: customerservice@shopcaravan.com
By Mail:
Caravan
128 East 91st Street
New York, New York 10128
RETURN POLICY
For a full refund, merchandise must be returned within 14 days of the items receipt. The item must be unworn, unaltered, unwashed, include original tags, and returned with the return/exchange form.
Items returned with damages, or later than the 14 days will be subject to a restocking fee.
Shipping and Handling fees are non-refundable.
Gift certificates are non-refundable.
Please return items to:
Shop Caravan
Attn: Returns Department
128 East 91st Street
New York, NY 10128
REFUNDS
Refunds will be processed upon receipt of the returned item(s) to the original form of payment used. Refunds take 3-10 business days to post to your account.
Returns received after 14 days will be subject to a restocking fee.
All discounted merchandise is FINAL SALE.
SHIPPING OPTIONS AND PRICES
| Shipping Method |
Shipping Charge |
| Pick up at store |
FREE! |
| UPS Ground (Continental US only) |
$15.00 |
| UPS 2nd Day Air |
$30.00 |
| Canada Standard |
$35.00 |
| Overnight Express |
$38.00 |
| SPEND OVER $350.00! |
FREE! |
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INTERNATIONAL SHIPPING FEES
Unfortunately, at this time, Caravan does not offer an international shipping service. Please check back for updates regarding this policy. Or, call the store for specific requests.
ADDITIONAL INQUIRIES:
Vendor Relations:
reachtamara@yahoo.com
Marketing:
shopcaravan@thinkpublicrelations.com
Employment submissions:
cgumbel@thinkpublicrelations.com
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